Store Leader, Chicago

On; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

On in Chicago seeks a Store Leader to own the fan experience and drive premium store performance. You will blend community energy with personalized service to create WOW moments and deliver commercial results.

Reporting to the Area Leader, you will lead and coach a high-performing team, hire for culture, ensure exceptional operations, merchandising, and data-driven decisions to build long-term brand loyalty.

Qualifications

• 6+ years of experience in retail leadership or business management within a premium, community-focused, or high-growth global brand.
• Expert in customer-centric operations with a deep understanding of leveraging data and individual connections to build long-term brand loyalty.
• High emotional intelligence and composure with a professional commitment to empathetic leadership.

Responsibilities

• Act as the ultimate owner of the internal and external fan experience and capture customer data as a critical behavior for future success.
• Create business strategies that drive operational excellence, profitability, and team productivity.
• Partner and execute a comprehensive community engagement program to drive local brand energy with an elevated premium experience.
• Set the bar for excellence by overseeing in-store visual merchandising, product mix and premium operational execution.
• Lead and build an effective team by prioritizing strategic hiring for culture, coaching leaders, and delegating authority.
• Demonstrate empathy and emotional intelligence to support team well-being and performance.
• Plan and oversee training programs to deliver the WOW and master operations management topics.

Skills

Retail leadership

Customer-centric operations

Emotional intelligence

Entrepreneurial mindset

Job description

In short:

As the Store Leader, you are the strategic visionary and business owner for your store, ensuring every fan interaction delivers a moment of WOW. You are accountable for the entire store ecosystem, from driving commercial results to strategically positioning the store in the market by blending a community-driven environment with an individualized, elevated customer experience.

Reporting to the Area Leader on the Retail team, you will move the business forward with an entrepreneurial spirit, ensuring that premium standards are maintained in every detail of the store’s operations and fan journey.

Your Mission:

• Act as the ultimate owner of the internal and external fan experience, instilling a relationship-first mindset and ensuring the capture of customer data is a critical behavior for future success
• Create business strategies that drive operational excellence, profitability, and team productivity
• Partner and execute a comprehensive community engagement program that drives local brand energy while maintaining an individualized and elevated premium experience
• Set the bar for excellence as the final point of accountability for attention to detail, overseeing in-store visual merchandising, product mix and premium operational execution across the floor
• Lead and build an effective team by prioritizing strategic hiring for culture and skill add, coaching emerging leaders, and delegating authority to empower autonomy and accountability
• Demonstrate deep empathy and emotional intelligence, taking concrete steps to alleviate challenges and support the holistic well-being of the team
• Plan and oversee training facilitation programs that equip the team to deliver the WOW and master all operational management topics

Your Story:

• You bring 6+ years of experience in retail leadership or business management within a premium, community-focused, or high-growth global brand
• You are an expert in customer-centric operations, with a deep understanding of how to leverage data and individual connections to build long-term brand loyalty
• You exhibit high emotional intelligence and composure, showing a genuine concern for team dynamics and a professional commitment to empathetic leadership
• You have an entrepreneurial mindset, with experience identifying root-cause improvements and taking full ownership of business outcomes in a dynamic environment

Your Team:

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.