Store Leader — Omni-Channel & Brand Experience

Tapestry (Coach/Kate Spade)

Concord (NC)

On-site

USD 42,000 - 56,000

Full time

6 days ago

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Job summary

Kate Spade New York is seeking an Assistant Store Leader to partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves.

You will lead clienteling, develop talent, manage schedules and payroll, and collaborate with corporate teams to

Qualifications

2+ years of retail management experience.
Strong leadership communication and organizational skills.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
Ability to analyze selling reports, identify trends, and react quickly.
Strong English language proficiency. (for EU)
Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally).

Responsibilities

Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
Empower the team to personalize experiences and resolve customer issues effectively.
Lead customer data capture to support marketing and repeat business.
Oversee opening/closing procedures, cash handling, and facility security.