Assistant Store Leader - Omni-Channel Customer Experience

Kate Spade; Carlsbad (CA); On-site; USD 25,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking an Assistant Store Leader to partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni-channel and virtual selling, and foster an inclusive environment where associates thrive.

Ideal candidates have 2+ years of retail management, strong leadership and communication skills, and proficiency in MS Office and retail systems.

Qualifications

• 2+ years of retail management experience required.
• Strong leadership and communication skills.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook; experience with retail systems.
• Very good English language proficiency.

Responsibilities

• Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
• Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
• Empower the team to personalize experiences and resolve customer issues effectively.
• Lead customer data capture to support marketing and repeat business.
• Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
• Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
• Act as Store Leader in their absence; foster an inclusive, motivating culture.
• Build community networks to support recruiting and brand awareness.

Skills

Leadership

Customer focus

Communication

Organizational skills

English proficiency

Team development

Tools

Excel

Outlook

Retail systems

POS systems

Word

PowerPoint

Job description

Kate Spade New York is seeking an Assistant Store Leader to partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni-channel and virtual selling, and foster an inclusive environment where associates thrive.

Ideal candidates have 2+ years of retail management, strong leadership and communication skills, and proficiency in MS Office and retail systems.