Store Leader: Guest Experience & Team Growth

Carter's Inc.; Winston-Salem (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Discount on Carter’s products

Education programs

Paid time off

Job summary

Carter’s Inc. in Winston-Salem, NC is seeking an Assistant Store Manager who will be the first face of the brand for growing families. You’ll lead a welcoming team, help customers select baby essentials, and support the Store Manager in hiring and training.

This role emphasizes service excellence, omnichannel experience, and driving KPIs. Candidates should have at least 1 year in retail management, a high school diploma or GED, and strong communication and tech skills.

Qualifications

• 1 year of retail or related management experience
• A high school diploma or GED
• Strong communication and leadership skills

Responsibilities

• Execute workforce management on the sales floor to focus on customer service
• Greet customers and help with product styles and benefits
• Foster an inclusive environment for employees and customers
• Model service standards and coach others in omnichannel experiences
• Analyze business performance and drive KPIs with the team
• Participate in recruiting, hiring, training and development of store staff
• Plan and report on tasks and financial results using company tools
• Support merchandising standards, promotions, and product placement
• Help reduce loss through consistent customer service and controls

Skills

Leadership

Customer engagement

Communication

Retail management

Tech skills

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s Inc. in Winston-Salem, NC is seeking an Assistant Store Manager who will be the first face of the brand for growing families. You’ll lead a welcoming team, help customers select baby essentials, and support the Store Manager in hiring and training.

This role emphasizes service excellence, omnichannel experience, and driving KPIs. Candidates should have at least 1 year in retail management, a high school diploma or GED, and strong communication and tech skills.