People-First Store Leader: Grow Teams, Delight Customers

Carter's Retail Inc.; Winston-Salem (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

30% employee discount

Health benefits

Paid time off

Job summary

Carter’s is seeking an Assistant Store Manager in Winston-Salem, NC to lead a team, drive exceptional customer service, and partner with the Store Manager on staffing and development. You’ll train, coach, and engage with families shopping our baby and kids brands.

The role emphasizes inclusive leadership, coaching, and maintaining brand standards while delivering strong store results in a fast-paced environment.

Qualifications

• Minimum of 1 year of retail or related management experience.
• High School Diploma or GED required.
• Proficient computer and technology skills (Outlook, Excel, Web navigation).

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with product styles and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Coach others to success while modeling service standards and omnichannel experience.
• Analyze the business and drive KPIs with the team to improve results.
• Assist the Store Manager in recruiting, training, and developing the store team.
• Plan and execute merchandising standards and promotional planning.
• Reduce loss through consistent customer service and operational controls.

Skills

Leadership

Supervisory

Customer engagement

Communication

Computer skills

Education

High School Diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s is seeking an Assistant Store Manager in Winston-Salem, NC to lead a team, drive exceptional customer service, and partner with the Store Manager on staffing and development. You’ll train, coach, and engage with families shopping our baby and kids brands.

The role emphasizes inclusive leadership, coaching, and maintaining brand standards while delivering strong store results in a fast-paced environment.