Store Leader & Guest Experience Champion

Global Partners LP; Hopkinton (NH); On-site; USD 45,000 - 82,000; Full time

Benefits offered by this job

Health & Wellness

401(k) plan

Tuition reimbursement

Career development

Job summary

Global Partners LP is seeking a General Manager in Hopkinton, NH to lead store operations, drive guest satisfaction, and manage financial performance. You will recruit, train, and coach teams, uphold safety standards, and ensure exceptional hospitality with a focus on community engagement.

The role emphasizes hands-on leadership, profitability, and a strong ServSafe culture, requiring flexibility to work nights, weekends, and holidays. Competitive compensation reflects experience and location.

Qualifications

• Requires ServSafe or other approved Food Safety Certification within 90 days.
• Minimum 5 years of progressive retail/restaurant/hospitality management experience; multi-department leadership preferred.
• Strong business acumen with ability to interpret data and make strategic decisions.
• Excellent interpersonal and communication skills.
• Proven ability to foster teamwork, motivate others, and resolve conflict effectively.

Responsibilities

• Lead and develop store management and associate teams to deliver exceptional guest service.
• Oversee store operations, ensuring compliance with policies, brand standards, and safety requirements.
• Drive sales, labor, inventory, and operating cost management to achieve profitability.
• Ensure food service excellence, freshness, safety, and presentation of offerings.
• Build community relationships and promote the Global brand locally.

Skills

Leadership

Team leadership

Communication

Business acumen

Data interpretation

Education

ServSafe Certification

High School Diploma or Equivalent

Tools

POS systems

Reporting tools

Office software

Job description

Global Partners LP is seeking a General Manager in Hopkinton, NH to lead store operations, drive guest satisfaction, and manage financial performance. You will recruit, train, and coach teams, uphold safety standards, and ensure exceptional hospitality with a focus on community engagement.

The role emphasizes hands-on leadership, profitability, and a strong ServSafe culture, requiring flexibility to work nights, weekends, and holidays. Competitive compensation reflects experience and location.