Store Leader & Growth Architect

Thursday Boot Company; San Francisco (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary + performance-based

Growth opportunities

Free product and employee discounts

Job summary

Thursday Boot Company is seeking an Store Manager to lead a high-performing team and own the store P&L, delivering an exceptional customer experience and sustainable profitability. You will recruit and develop Retail Ambassadors, model premium service, and drive store performance from the floor.

Responsibilities include coaching, daily execution, and ensuring brand standards in presentation and operations, with weekend/evening availability and a focus on hospitality and accountability.

Qualifications

• 4+ years of retail management experience, including single or multi-store responsibility.
• Proven ability to hire, develop, and retain high-performing teams.
• Strong leadership skills with a desire to take full ownership of store performance and results.
• Solid business acumen with experience driving sales, profitability, and operational performance.
• Results-oriented mindset with the ability to turn insights into action.
• Excellent communication and organizational skills.
• High level of accountability, reliability, and professional integrity.
• Resilient, adaptable, and comfortable in a fast-paced retail environment.
• A genuine passion for high-quality footwear and apparel.

Responsibilities

• Develop a culture of extreme hospitality so every visitor leaves with a memorable, positive experience.
• Build and develop a team that consistently delivers strong service by setting clear expectations and holding performance to a high standard.
• Drive service standards that lead to strong customer feedback and consistent recognition by name.
• Identify opportunities to improve service, store flow, and the overall customer experience.
• Set the tone on the sales floor by modeling premium service, coaching in real time, and removing barriers to a better experience.
• Recruit, hire, and develop a high-performing team of Retail Ambassadors, Lead Ambassadors, and Assistant Store Managers.
• Set clear expectations and deliver consistent, structured feedback through ongoing performance-management.
• Build a team culture where expectations are clear, feedback is timely, and leaders consistently follow through on performance and development.
• Coach leaders and team members to drive strong individual performance and team results.
• Lead from the floor - supporting the team, solving problems, and upholding standards.
• Drive revenue, conversion, profitability, and customer loyalty on a sustainable basis.
• Use sales, labor, and expense trends to make informed decisions that improve operational performance and profitability.
• Translate sales, labor, and customer feedback trends into clear weekly priorities that improve results.
• Review performance regularly and adjust staffing, floor leadership, and coaching as needed.
• Provide clear written updates on performance, priorities, and follow-through, with full accountability for results.
• Align the team to business goals and maintain accountability through daily execution.
• Lead daily store operations to drive consistency, efficiency, and accuracy.
• Manage scheduling, staffing, and labor to support business needs.
• Ensure consistent execution of POS processes, inventory routines, and store procedures.
• Own inventory accuracy through consistent cycle counts, restocks, discrepancy follow-up, and reporting.
• Hold the team accountable to clear operating expectations each day.
• Uphold high store standards across cleanliness, organization, and overall presentation.
• Drive strong merchandising and product presentation that supports the customer journey.
• Ensure the store environment—including ambiance and functionality—reflects brand standards.
• Take ownership of store condition by identifying maintenance needs and coordinating timely resolution with internal teams and vendors.

Skills

Retail management

Leadership

Customer service

Team development

Operations

Job description

Thursday Boot Company is seeking an Store Manager to lead a high-performing team and own the store P&L, delivering an exceptional customer experience and sustainable profitability. You will recruit and develop Retail Ambassadors, model premium service, and drive store performance from the floor.

Responsibilities include coaching, daily execution, and ensuring brand standards in presentation and operations, with weekend/evening availability and a focus on hospitality and accountability.