Store Leader: Grow Teams, Elevate Sales & Operations

cititrendsstoremgmt; West Springfield (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Citi Trends is seeking a Store Manager to lead all aspects of store performance, people leadership, and operational execution. You will oversee daily store operations, drive sales and profitability, and ensure a positive customer experience while building, coaching, and developing a high-performing store team, and developing talent from within our communities.

This role is ideal for experienced retail leaders who thrive in fast-paced environments, lead with accountability, and take ownership of

Qualifications

• High school diploma or equivalent is required.
• 3-5 years of experience as a Store Manager or equivalent retail leadership role.
• 5-7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Responsibilities

• Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are met.
• Recruit, interview, hire, onboard, coach, and manage associates.
• Direct and supervise associates engaged in sales, inventory, cash handling, and customer service.
• Build and maintain staffing levels to support store operations.
• Provide coaching and performance management to develop store associates.
• Ensure customers receive excellent service in a safe, organized environment.
• Ensure adherence to policies, loss prevention standards, and merchandising/visual standards.
• Address customer concerns and resolve issues promptly.
• Perform additional duties to support store operations and business needs.

Skills

Store Leadership

People Leadership

Communication skills

Organizational skills

Time management

Education

High school diploma or equivalent

Job description

Citi Trends is seeking a Store Manager to lead all aspects of store performance, people leadership, and operational execution. You will oversee daily store operations, drive sales and profitability, and ensure a positive customer experience while building, coaching, and developing a high-performing store team, and developing talent from within our communities.

This role is ideal for experienced retail leaders who thrive in fast-paced environments, lead with accountability, and take ownership of