Store Leader: Drive Sales, People & Experience

cititrendsstoremgmt; Wyoming (MI); On-site; USD 52,000 - 70,000; Full time

Job summary

Citi Trends is seeking a Store Manager to lead all aspects of store performance, people leadership, and operational execution. You will oversee daily operations, drive sales and profitability, and ensure a positive customer experience while developing a high-performing team.

This role is ideal for experienced retail leaders who thrive in fast-paced environments, own results, and uphold company policies, merchandising and visual standards.

Qualifications

• High school diploma or equivalent required
• 3–5 years of experience as a Store Manager or equivalent retail leadership role
• 5–7 years of overall retail experience preferred
• Strong communication, organizational, and people leadership skills
• Ability to work a flexible schedule, including nights and weekends
• Ability to perform basic math calculations, including percentages

Responsibilities

• Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved
• Monitor sales performance and take action to drive results and address opportunities
• Maintain financial controls, including payroll management, shrink control, and operating expenses
• Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards
• Uphold all Citi Trends operational policies, procedures, and standards
• Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines
• Direct and supervise associates engaged in sales, inventory, cash handling, and customer service
• Build and maintain appropriate staffing levels to support store operations and performance
• Provide ongoing coaching, feedback, and performance management to develop store associates
• Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment
• Reinforce adherence to company policies, procedures, and loss prevention standards
• Ensure consistent execution of merchandising, operational, and visual standards
• Address customer concerns professionally and promptly
• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Job description

Citi Trends is seeking a Store Manager to lead all aspects of store performance, people leadership, and operational execution. You will oversee daily operations, drive sales and profitability, and ensure a positive customer experience while developing a high-performing team.

This role is ideal for experienced retail leaders who thrive in fast-paced environments, own results, and uphold company policies, merchandising and visual standards.