Store Leader: Grow Teams, Elevate Customer Experience

Carter's Inc.; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

30% discount on Carter’s brands

Referral bonuses

GED/tuition assistance

Job summary

Carter’s Inc. is seeking a Store Manager in Charlotte, NC. You will lead a team to deliver brand-forward service, drive sales, and manage operations on the sales floor and behind the scenes.

You’ll coach staff to become product experts, optimize talent, and uphold Carter’s values. You’ll ensure a welcoming, inclusive environment and coordinate payroll, budgets, and customer programs to grow loyalty and revenue.

Qualifications

• Minimum of 3 years of retail or related management experience leading direct reports.
• Proven ability to coach teams to reach potential and drive results.
• Strong communication and relationship-building skills.

Responsibilities

• Build a talent pipeline through networking and recruiting
• Develop succession plans by training and developing your team
• Foster a positive, safe, and inclusive work environment for employees
• Grow leaders through providing direction, delegation, and development
• Lead the Leader on Duty program on the sales floor
• Welcome customers with a warm greeting and explain product styles and benefits
• Build customer loyalty through coaching on loyalty programs and credit
• Execute Company’s direction on merchandising and operations
• Manage payroll and budgets
• Understand and analyze KPIs to drive results
• Lead omnichannel experience with trained teams on available tools
• Reduce loss through service, education, and controls

Skills

Retail leadership

Team development

Communication skills

Outlook

Excel

Customer service

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter’s Inc. is seeking a Store Manager in Charlotte, NC. You will lead a team to deliver brand-forward service, drive sales, and manage operations on the sales floor and behind the scenes.

You’ll coach staff to become product experts, optimize talent, and uphold Carter’s values. You’ll ensure a welcoming, inclusive environment and coordinate payroll, budgets, and customer programs to grow loyalty and revenue.