Store Manager: Lead Teams & Elevate Customer Experience

Carter's Retail Inc.; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Carter’s Careers in Charlotte, NC is seeking a Store Manager to lead a dynamic team and serve as the brand’s frontline in serving growing families. You will coach staff to become product experts, drive store performance, and champion a welcoming, inclusive environment.

You’ll build a strong talent pipeline, oversee merchandising and operations, and manage payroll and budgets, all while delivering exceptional customer experiences on the sales floor and across omnichannel channels.

Qualifications

• Minimum of 3 years of retail or related management experience leading direct reports.
• A high school diploma or GED.
• Proficient computer and technology skills (Outlook, Excel).
• You can lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week.

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement.
• Grow leaders through providing direction, delegation, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit.
• Execute Company’s direction on merchandising and operations; manage payroll and budgets.
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results.
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available.
• Reduce loss through a consistent level of customer service, education, and operational controls.

Skills

Leadership

Communication skills

Team management

Tech proficiency

Retail management

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter’s Careers in Charlotte, NC is seeking a Store Manager to lead a dynamic team and serve as the brand’s frontline in serving growing families. You will coach staff to become product experts, drive store performance, and champion a welcoming, inclusive environment.

You’ll build a strong talent pipeline, oversee merchandising and operations, and manage payroll and budgets, all while delivering exceptional customer experiences on the sales floor and across omnichannel channels.