Store Leader: Elevate Operations & People Growth

Kroger Co.; Virginia; On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement

Career growth opportunities

Employee discounts

Job summary

The Kroger Company in Henrico, VA is seeking a skilled Store Operations Leader to assist the Store Manager in delivering outstanding customer service and driving store performance. You will guide departments, manage schedules, control costs, and lead teams to execute merchandising and operating plans with integrity.

You will develop action plans, analyze KPIs, and communicate progress to associates while fostering inclusion and strong community engagement.

Qualifications

• High school diploma or GED required.
• Proven experience leading, coaching, and developing associates to achieve goals.
• Experience using KPIs, metrics and data insights for business decisions.
• Ability to collaborate across departments and influence outcomes.
• Track record of improving customer experience and driving sales growth.
• Demonstrated success managing multiple priorities in a fast-paced environment.
• Experience delivering sustained improvements across store performance.

Responsibilities

• Assist store manager and associates in delivering a favorable customer shopping experience.
• Lead teams in planning, implementing, and executing merchandising and operating initiatives.
• Develop action plans and communicate results to associates.
• Identify opportunities with department heads and create timely solutions.
• Model high levels of customer service and resolve issues.
• Oversee total store operations in the store manager’s absence.
• Meet and exceed sales, wage, and profit budgets and safety goals.
• Drive sales with department managers and reduce shrink.

Skills

Leadership

Coaching & development

KPIs & data insights

Cross-functional collaboration

Customer service focus

Sales growth

Operational excellence

Change management

Education

High school diploma/GED

Job description

The Kroger Company in Henrico, VA is seeking a skilled Store Operations Leader to assist the Store Manager in delivering outstanding customer service and driving store performance. You will guide departments, manage schedules, control costs, and lead teams to execute merchandising and operating plans with integrity.

You will develop action plans, analyze KPIs, and communicate progress to associates while fostering inclusion and strong community engagement.