Store Leader: Elevate Guest Experience & Team Growth

Jobtailor; Maine; On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Maine seeks a store leader to create a guest-obsessed culture and drive store sales goals. You will anticipate staffing needs, recruit for long- and short-term needs, and coach team leaders to deliver consistent training and performance management.

You will manage scheduling, handle customer issues, ensure safety, and lead organizational change while upholding ethical conduct and compliance. This role requires strong communication and business acumen.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead and hold others accountable.
• Ability to relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports and information.
• Ability to scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds.
• Ability to accurately handle cash register operations and cash transactions.
• Flexible work schedule, including nights, weekends and holidays.
• Regular attendance necessary.

Responsibilities

• Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals.
• Anticipate staffing needs, create talent plans, and recruit for both long- and short-term needs.
• Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities.
• Engage in consistent and meaningful development conversations with Team Leaders.
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team- and guest-centric culture.
• Establish accountability through clear expectations and performance management, including observing, recognizing, and coaching critical behaviors.
• Understand business reporting and guest insights to troubleshoot and follow up on opportunity areas.
• Respond to negative guest shopping experiences by de-escalating situations and supporting the team in resolving them.
• Create scheduling plans with Team Leaders based on monthly and weekly workload and guest traffic.
• Plan, manage, and follow up on organizational and operational change.
• Demonstrate and enforce ethical conduct, safety, and compliance.
• Follow safe and secure training and processes as a key carrier.
• Address store needs, including emergencies and regulatory visits.
• Perform other duties based on business needs.

Skills

Guest Experience Management

Staffing and Talent Planning

Performance Management

Conflict Resolution

Business Reporting and Insights

Education

4 year degree or equivalent experience

Job description

Jobtailor in Maine seeks a store leader to create a guest-obsessed culture and drive store sales goals. You will anticipate staffing needs, recruit for long- and short-term needs, and coach team leaders to deliver consistent training and performance management.

You will manage scheduling, handle customer issues, ensure safety, and lead organizational change while upholding ethical conduct and compliance. This role requires strong communication and business acumen.