Guest-Obsessed Store Leader & Talent Coach

Jobtailor; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Baton Rouge, LA seeks a Store Leader to create a guest-obsessed culture, drive sales, and lead Talent Planning and development across the store team. You will oversee scheduling, training, performance management, and operational change while maintaining safety and compliance.

The role requires a 4-year degree or equivalent experience, strong interpersonal skills, and the ability to manage multiple priorities and levels of staff.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead, and hold others accountable.
• Ability to relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Flexible work schedule, including nights, weekends and holidays.
• Regular attendance necessary.

Responsibilities

• Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals
• Anticipate staffing needs, create talent plans, and recruit for both long- and short-term needs
• Manage leaders’ training completion, check for understanding, and provide continuous education opportunities
• Engage in consistent development conversations with Team Leaders
• Personalize recognition and appreciation to reinforce guest service behaviors and promote a positive team- and guest-centric culture
• Establish accountability through clear expectations and performance management, including observing, recognizing, and coaching critical behaviors
• Understand business reporting and guest insights to troubleshoot and follow up on opportunity areas
• Respond to negative guest shopping experiences by de-escalating situations and supporting the team in resolving them
• Create scheduling plans with Team Leaders based on monthly and weekly workload and guest traffic
• Plan, manage, and follow up on organizational and operational change
• Demonstrate and enforce ethical conduct, safety, and compliance
• Follow safe and secure training and processes as a key carrier
• Address store needs, including emergencies and regulatory visits
• Perform other duties based on business needs

Skills

Guest Experience Management

Team Leadership

Conflict Resolution

Business Reporting Analysis

Performance Management

Education

4 year degree or equivalent experience

Job description

Jobtailor in Baton Rouge, LA seeks a Store Leader to create a guest-obsessed culture, drive sales, and lead Talent Planning and development across the store team. You will oversee scheduling, training, performance management, and operational change while maintaining safety and compliance.

The role requires a 4-year degree or equivalent experience, strong interpersonal skills, and the ability to manage multiple priorities and levels of staff.