Retail Store Leader: Develop Teams, Drive Service & Sales

Jobtailor; Lutherville (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking an experienced store manager to lead and develop a team of 40+ employees in a Maryland location. You will supervise daily operations, manage inventory, and ensure exceptional customer experiences while maintaining brand standards and SOP compliance.

The role emphasizes leadership, training, scheduling, and data-driven decision making to drive sales and service quality. Strong integrity and confidentiality are essential.

Qualifications

• Bachelor's degree preferred; four years related experience and/or training or equivalent combination of education and experience.
• Prior management experience, preferably in retail and/or customer service.
• Prior cash handling experience.
• Ability to train, develop, and evaluate a team of 40+ employees.
• Strong interpersonal skills and professionalism.
• Ability to maintain confidentiality and discretion.
• Conversational English proficiency.
• Ability to operate electronic equipment, including computers, scanners, printers, and telecommunication devices.
• Ability to comprehend safety procedures.
• Ability to analyze data and draw appropriate conclusions.
• Ability to interact respectfully and politely with customers and team members.

Responsibilities

• Lead and supervise store personnel.
• Track and manage inventory.
• Achieve key performance metrics.
• Ensure efficient daily store operations.
• Deliver exceptional customer experience.
• Plan and implement strategies to drive service standards and positive sales results.
• Maintain brand standards in visual merchandising.
• Review, communicate, and ensure compliance with company SOPs.
• Communicate SOP changes to employees.
• Evaluate employee performance and identify hiring and training needs.
• Coach, train, and develop the team to meet objectives.
• Monitor and maintain store inventory.
• Schedule effectively within the labor budget.
• Report to the Area Manager.

Skills

Team Development

Customer Service

Leadership

Interpersonal Skills

Professionalism

Confidentiality

Flexibility

Integrity

Education

Bachelor's degree preferred

Tools

Computers

Scanners

Printers

Telecommunication Devices

Job description

Jobtailor is seeking an experienced store manager to lead and develop a team of 40+ employees in a Maryland location. You will supervise daily operations, manage inventory, and ensure exceptional customer experiences while maintaining brand standards and SOP compliance.

The role emphasizes leadership, training, scheduling, and data-driven decision making to drive sales and service quality. Strong integrity and confidentiality are essential.