Guest-Obsessed Store Leader & Operations Coach

Jobtailor; Little Rock (AR); On-site; USD 45,000 - 60,000; Full time

Job summary

Jobtailor in Little Rock, Arkansas is seeking a Store Manager to champion a guest-centric culture, drive store sales, and lead a team to deliver exceptional service. The role emphasizes staffing, training, performance coaching, and adherence to safety and operational standards.

The ideal candidate has a 4-year degree or equivalent experience, strong interpersonal skills, business acumen, and the ability to manage multiple priorities while maintaining high guest satisfaction.

Qualifications

• 4 year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Ability to manage conflict, lead and hold others accountable
• Ability to relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Ability to learn and adapt to current technology needs
• Ability to manage workload and prioritize tasks independently and with a team
• Flexible work schedule, including nights, weekends and holidays
• Regular attendance necessary

Responsibilities

• Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals
• Anticipate staffing needs, talent plan and recruit for long- and short-term needs
• Manage leaders' training completion, check for understanding, and provide continuous education opportunities
• Conduct consistent and meaningful development conversations with Team Leaders
• Personalize recognition and appreciation to reinforce guest service behaviors and promote a positive team- and guest-centric culture
• Establish accountability through clear expectations and performance management
• Use business reporting and guest insights to troubleshoot and follow up on opportunity areas
• De-escalate negative guest shopping experiences and support the team in resolving them
• Create scheduling plans with Team Leaders based on workload and guest traffic
• Plan, manage and follow up on organizational and operational change
• Lead ethical conduct, safety, and compliance and hold others accountable
• Follow safe and secure training and processes as a key carrier
• Address store needs, including emergencies and regulatory visits
• Perform other duties based on business needs

Skills

Interpersonal skills

Communication skills

Problem analysis

Decision making

Adaptability

Team leadership

Conflict resolution

Guest experience

Scheduling planning

Financial analysis

Education

Bachelor's degree or equivalent experience

Job description

Jobtailor in Little Rock, Arkansas is seeking a Store Manager to champion a guest-centric culture, drive store sales, and lead a team to deliver exceptional service. The role emphasizes staffing, training, performance coaching, and adherence to safety and operational standards.

The ideal candidate has a 4-year degree or equivalent experience, strong interpersonal skills, business acumen, and the ability to manage multiple priorities while maintaining high guest satisfaction.