Guest Experience Lead - Skincare & Luxury Retail

L'Occitane En Provence; Scottsdale (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

L'Occitane Scottsdale Fashion Square is seeking an Assistant Store Manager to partner with the Store Manager in crafting a welcoming, sensory-rich shopping experience. You will help lead the team, guide customers, and uphold our sustainability and ethical standards while delivering exceptional service.

You will train staff, tailor product recommendations, and foster an inclusive, collaborative culture. Experience in retail or hospitality and knowledge of skincare are pluses; basic tech

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• Innovative approach in sales-focused environments.
• Dedication to ensuring customer happiness.
• Familiarity with skincare, body care and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: foster a warm, inviting atmosphere aligned with brand values.
• Prioritize Guest Experience by guiding guests to products matching preferences.
• Keep an Open Mind and welcome feedback to improve culture.
• Let Success Drive You by organizing regular training with the Store Manager.
• Foster a Team Culture with adaptable management for diverse staff.
• Communicate with Care by guiding and supporting store staff.

Skills

Team leadership

Guest service

Communication skills

Sales mindset

Clienteling

Skincare product knowledge

Basic tech proficiency

Tools

POS system

Job description

L'Occitane Scottsdale Fashion Square is seeking an Assistant Store Manager to partner with the Store Manager in crafting a welcoming, sensory-rich shopping experience. You will help lead the team, guide customers, and uphold our sustainability and ethical standards while delivering exceptional service.

You will train staff, tailor product recommendations, and foster an inclusive, collaborative culture. Experience in retail or hospitality and knowledge of skincare are pluses; basic tech