Guest-Centric Store Leader - Skincare & Team Growth

L'Occitane En Provence; United States; On-site; CAD 42,000 - 65,000; Full time

Job summary

L’Occitane En Provence in New Brunswick is seeking a Store Manager to lead a dynamic team and deliver a premium guest experience through immersive service and beauty expertise. You will drive sales, mentor staff, and ensure flawless store operations in a fast-paced, customer-focused environment.

Join a brand known for natural beauty, fragrance, and skincare, where coaching, brand standards, and exceptional guest care are central to daily success and growth.

Qualifications

• Previous supervisor experience in retail or hospitality management.
• Strong Leadership and communication skills.
• Entrepreneurial attitude with background in a sales-driven environment.
• Mindset focused on customer satisfaction (internal and external customers).
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous.
• Basic Technology Skills.

Responsibilities

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

Skills

Leadership

Guest experience

Retail management

Clienteling

Job description

L’Occitane En Provence in New Brunswick is seeking a Store Manager to lead a dynamic team and deliver a premium guest experience through immersive service and beauty expertise. You will drive sales, mentor staff, and ensure flawless store operations in a fast-paced, customer-focused environment.

Join a brand known for natural beauty, fragrance, and skincare, where coaching, brand standards, and exceptional guest care are central to daily success and growth.