Store Leader: Elevate Guest Experience & Build Your Team

Arc’teryx group; Los Angeles (CA); On-site; USD 86,000 - 107,500; Full time

Job summary

Arc’teryx in Los Angeles seeks a Store Manager to lead a high-performing team, delivering best-in-class guest experiences and driving revenue through strong people leadership.

You will own hiring, training, scheduling, inventory control, and performance management, while embodying the brand and outdoor ethos. This is a hands-on, on-site leadership role focused on customer experience and operational excellence.

Qualifications

• 3–5 years of leadership and retail management experience.
• Dynamic leadership with ability to recruit, hire, train, lead and develop future leaders.
• Entrepreneurial spirit and drive to achieve results.
• Passion for service and delivering exceptional guest experiences.
• Proven financial acumen: budgeting, forecasting, gross margin and expense control.
• Ability to set a clear vision and align the team to goals.
• Passion for the outdoors and brand values.
• Strong written and verbal communication.
• Excellent time management and problem-solving skills.
• Proficiency with MS Office (Word, Excel, Outlook).
• Ability to lift up to 30 lbs.

Responsibilities

• Lead a team aligned with Arc’teryx Vision, Purpose and Values.
• Oversee floor operations across five pillars: experience, product, community, operations and people.
• Lead training and coaching to deliver best-in-class guest experiences.
• Lead from the floor 80% of the week to drive guest experiences.
• Oversee employee lifecycle from onboarding to termination.
• Maintain a profitable store through sales targets, labor planning, and controllable expenses.
• Own hours management and scheduling with a focus on guest and employee experiences.
• Build partnerships to discover brand ambassadors and influencers.
• Own product/inventory management, visual merchandising, and sell-through.
• Plan store budget and labor hours using company tools.
• Lead weekly leadership meetings covering People, Product, Community, Operation, Finance.

Skills

Leadership

Retail management

Recruiting & hiring

Customer service

Budgeting & forecasting

Scheduling

Visual merchandising

Communication

Time management

Microsoft Office

Tools

Microsoft Office

Job description

Arc’teryx in Los Angeles seeks a Store Manager to lead a high-performing team, delivering best-in-class guest experiences and driving revenue through strong people leadership.

You will own hiring, training, scheduling, inventory control, and performance management, while embodying the brand and outdoor ethos. This is a hands-on, on-site leadership role focused on customer experience and operational excellence.