Store Manager - Elevate Customer Experience & Team Growth

LOFT; Strongsville (OH); On-site; USD 51,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT in Strongsville, OH is hiring a Store Manager to lead customer and associate experiences in-store. You will drive profitability by focusing on customer service, operations, visual standards, and community engagement.

You will coach your team to reach their full potential and ensure a welcoming experience for all customers and associates. The role emphasizes cultivating a customer-focused environment, using technology for a seamless omnichannel experience, and building a strong, diverse

Qualifications

• 2+ years retail Store Manager or service industry experience (preferred).
• Hospitality mindset when engaging with customers and associates.
• Strong people management and talent development ability.
• Effective leadership, interpersonal, and communication skills.
• Technology proficient with point-of-sale system.
• Strong business acumen with ability to develop strategies and create action plans to drive results.
• Organizational skills to manage deadlines and priorities.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Inspire, educate, and coach associates to leverage brand behaviors for connections.
• Use technology to provide customers with a seamless omnichannel experience.
• Hire and build an effective store team through training and coaching.
• Create an inclusive store environment where everyone feels welcome.
• Develop a strong operational dynamic to achieve store goals.
• Promote in-store community events and partnerships.
• Oversee store profitability, budgeting, and payroll via reporting.
• Analyze reporting to develop short and long-term retail plans.
• Manage day-to-day operations including opening and closing.

Skills

Hospitality mindset

People management

Leadership

Communication

POS familiarity

Business acumen

Tools

Point-of-Sale system

Job description

LOFT in Strongsville, OH is hiring a Store Manager to lead customer and associate experiences in-store. You will drive profitability by focusing on customer service, operations, visual standards, and community engagement.

You will coach your team to reach their full potential and ensure a welcoming experience for all customers and associates. The role emphasizes cultivating a customer-focused environment, using technology for a seamless omnichannel experience, and building a strong, diverse