Store Leader: Elevate Customer Experience & Store Performance

POP MART; New York (NY); On-site; USD 78,000 - 88,000; Full time

Job summary

POP MART is seeking a Retail Store Manager at Walt Whitman Mall in New York. You will lead the store team, drive sales performance, oversee operations, and deliver an exceptional customer experience with POP MART’s unique brands and collectibles.

As the store leader, you’ll recruit and develop talent, manage product launches and promotions, and ensure financial targets are met while maintaining brand standards.

Qualifications

• Experience leading a retail team and driving store performance.
• Demonstrated ability to develop talent and coach staff.
• Strong focus on delivering an exceptional customer experience.

Responsibilities

• Lead the store team and operational excellence to meet goals.
• Drive sales, KPI tracking, and inventory accuracy.
• Oversee product launches, promotions, and visual standards.

Skills

Leadership

Talent development

Customer experience

Sales management

Analytics

Communication

Job description

POP MART is seeking a Retail Store Manager at Walt Whitman Mall in New York. You will lead the store team, drive sales performance, oversee operations, and deliver an exceptional customer experience with POP MART’s unique brands and collectibles.

As the store leader, you’ll recruit and develop talent, manage product launches and promotions, and ensure financial targets are met while maintaining brand standards.