Retail Store Manager- Walt Whitman

POP MART; New York (NY); On-site; USD 78,000 - 88,000; Full time

Job summary

POP MART is seeking a Retail Store Manager at Walt Whitman Mall in New York. You will lead the store team, drive sales performance, oversee operations, and deliver an exceptional customer experience with POP MART’s unique brands and collectibles.

As the store leader, you’ll recruit and develop talent, manage product launches and promotions, and ensure financial targets are met while maintaining brand standards.

Qualifications

• Experience leading a retail team and driving store performance.
• Demonstrated ability to develop talent and coach staff.
• Strong focus on delivering an exceptional customer experience.

Responsibilities

• Lead the store team and operational excellence to meet goals.
• Drive sales, KPI tracking, and inventory accuracy.
• Oversee product launches, promotions, and visual standards.

Skills

Leadership

Talent development

Customer experience

Sales management

Analytics

Communication

Job description

• Customer satisfaction
• Passion for delivering exceptional customer experiences.

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Position: Retail Store Manager

Location: Walt Whitman Mall

Department: Retail

Salary: $78,000-$88,000

Opportunity Overview

At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As a Store Manager, you will be responsible for leading every aspect of the business, creating exceptional customer experience, developing high-performing teams, and driving operational excellence.

As the leader of your store, you'll build a culture that reflects POP MART's creativity, energy, and commitment to outstanding service. You'll own business performance, talent development, visual presentation, inventory management, and daily operations while ensuring every customer enjoys a premium retail experience.

You'll inspire your team to deliver exceptional results while bringing the excitement of POP MART's collectible characters, artists, and exclusive products to life.

This position reports directly to the District/Area Manager.

What you will achieve

Leadership & Talent Development

• Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates.
• Foster a positive, inclusive, and customer-first culture that reflects POP MART's values and brand.
• Conduct regular coaching, performance reviews, and development conversations to grow future leaders.
• Create clear expectations, recognize achievements, and hold team members accountable for results.
• Build succession plans and develop internal talent for future growth opportunities.

Business & Sales Performance

• Own the overall financial performance of the store, including sales, payroll, expenses, profitability, and operational execution.
• Drive key performance indicators (KPIs), including:
  • Sales
  • Conversion
  • Units Per Transaction (UPT)
  • Average Transaction Value (ATV)
  • Payroll productivity
  • Inventory accuracy
  • Customer satisfaction
• Analyze business trends and develop action plans to achieve or exceed performance goals.
• Lead execution of product launches, limited‑edition releases, and promotional campaigns.

Customer Experience

• Champion an exceptional customer experience by creating an engaging, welcoming, and memorable shopping environment.
• Ensure every team member delivers knowledgeable product recommendations and meaningful customer interactions.
• Serve as a brand ambassador by promoting POP MART's artists, characters, collectibles, and unique retail experience.
• Resolve customer concerns professionally while building long-term customer loyalty.