District Manager, Retail Operations — NYC Growth Leader

POP MART; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART, a global trend culture leader, seeks a District Manager for the New York retail network to drive sales performance, optimize operations, and develop Store Managers across multiple locations while upholding POP MART's brand experience.

Responsibilities include coaching districts, managing payroll and budgets, collaborating with Retail Ops, HR, Merchandising, Finance, Marketing, and HQ, and leading ROBO Shop operations in the territory to maximize uptime and revenue.

Qualifications

• 5-10 years of progressive retail leadership experience.
• Minimum 3-5 years of multi-unit retail management experience
• Proven success developing high-performing Store Managers and retail leadership teams
• Strong financial acumen with experience managing sales, payroll, labor, operating expenses, and profitability
• Demonstrated ability to analyze business performance and use data to drive results
• Excellent leadership, coaching, communication, and interpersonal skills
• Strong organizational, planning, and problem-solving abilities
• Ability to influence and build partnerships across multiple levels of the organization
• Willingness to travel frequently throughout the New York market.

Responsibilities

• Lead multiple retail stores to consistently achieve sales, profitability, payroll, and operational objectives.
• Drive district performance through effective coaching, accountability, and performance management.
• Recruit, hire, onboard, develop, and retain top retail talent while building strong succession plans for future leadership.
• Coach and mentor Store Managers to strengthen leadership capability, operational execution, and employee engagement.
• Monitor and improve key business metrics including sales, conversion, average transaction value, units per transaction, labor productivity, shrink, inventory accuracy, and customer experience.
• Ensure stores consistently execute POP MART's visual merchandising, operational, and brand standards.
• Conduct regular business reviews and store visits to identify opportunities, recognize success, and implement action plans.
• Partner with Human Resources on employee relations, performance management, workforce planning, and talent development initiatives.
• Manage district payroll, labor budgets, operating expenses, and overall financial performance.
• Collaborate with cross-functional partners to successfully execute new store openings, marketing campaigns, product launches, inventory initiatives, and operational improvements.
• Serve as the primary communication link between retail stores and corporate teams in the United States and China.
• Ensure compliance with company policies, safety standards, inventory controls, and all applicable employment laws.
• Quickly identify operational challenges and implement effective solutions that improve business performance.
• Oversee ROBO Shop operations within the assigned territory, including hiring and developing ROBO Operators, maximizing uptime, maintaining operational standards, and driving sales performance.

Skills

Retail leadership

Multi-unit management

Financial acumen

Data-driven decision making

Leadership coaching

People development

Strategic partnership

Travel readiness

Operational excellence

Job description

POP MART, a global trend culture leader, seeks a District Manager for the New York retail network to drive sales performance, optimize operations, and develop Store Managers across multiple locations while upholding POP MART's brand experience.

Responsibilities include coaching districts, managing payroll and budgets, collaborating with Retail Ops, HR, Merchandising, Finance, Marketing, and HQ, and leading ROBO Shop operations in the territory to maximize uptime and revenue.