Store Leader: Elevate Customer Experience & Sales Growth

Footlocker; Baltimore (MD); On-site; USD 52,000 - 78,000; Full time

Job summary

Foot Locker, part of the DICK’S Sporting Goods family, is rooted in sport, style, and communities. We’re looking for a store leader who will coach and develop our team to deliver an exceptional in-store customer experience.

Reporting to the District Manager, you’ll oversee recruiting, training, visual merchandising and store operations to drive sales and profit while upholding company standards and brand integrity.

Qualifications

• Demonstrated leadership ability with at least 2 years of experience in a customer-facing sales setting.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated by interacting with customers and athletic products to achieve results.
• Resourceful and versatile in a rapidly changing omni-channel retail environment.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis.
• High level of ethics, values, integrity, and trust.
• Flexible availability – including nights, weekends, and holidays.

Responsibilities

• Coaching and motivating your team to inspire top performance and an exceptional customer experience
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
• Execute plans to drive key performance indicators to maximize profitability
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers
• Act as a partner between customers, sales associates, store leadership and corporate business partners
• Maintains a high level of customer focus and leads by example with clear and engaging communication
• Ensures visual directives and standards are maintained
• Passion for teaching associates product knowledge and how to apply their learnings to the customer experience

Skills

Leadership

Customer engagement

Adaptability

Analytical thinking

Ethics and integrity

Flexible schedule

Sales experience

Job description

Foot Locker, part of the DICK’S Sporting Goods family, is rooted in sport, style, and communities. We’re looking for a store leader who will coach and develop our team to deliver an exceptional in-store customer experience.

Reporting to the District Manager, you’ll oversee recruiting, training, visual merchandising and store operations to drive sales and profit while upholding company standards and brand integrity.