Store Leader: Elevate Customer Experience & Sales

Athleta; Roseville (CA); On-site; USD 23,419 - 28,929; Part time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical/dental/vision

Job summary

Athleta is hiring for a role supporting store leadership and delivering a best-in-class customer experience. You will model selling behaviors, educate customers about loyalty programs, and ensure tasks are completed efficiently while maintaining a respectful, collaborative environment.

You will engage across the product lifecycle, assist during non-peak hours, and leverage omni-channel tools to deliver a seamless customer journey while upholding compliance standards.

Qualifications

• You embody GapInc'sPurpose, Mission, Vision, Values and Behaviors.
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals.
• Demonstrate interest and initiative towards continuous improvement and growth.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Job description

Athleta is hiring for a role supporting store leadership and delivering a best-in-class customer experience. You will model selling behaviors, educate customers about loyalty programs, and ensure tasks are completed efficiently while maintaining a respectful, collaborative environment.

You will engage across the product lifecycle, assist during non-peak hours, and leverage omni-channel tools to deliver a seamless customer journey while upholding compliance standards.