Brand Experience Specialist Elevate Customer Care

Athleta; Katy (TX); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase

Health insurance

See more benefits

Job summary

Athleta is hiring a Brand Associate to bring the Athleta experience to life for customers in-store. You’ll educate shoppers, drive loyalty, and deliver exceptional service using an omni-channel approach across touchpoints.

You’ll collaborate with leadership to meet store goals, support sales floor, fitting room, cash wrap, and back-of-house operations, while keeping the space neat, inviting, and organized for every guest.

Qualifications

• Strong communication with customers and team.
• Customer-focused service delivering exceptional experience.
• Passion for retail and ability to thrive in a fast-paced environment.
• Problem solver with willingness to learn and take action.
• Flexible schedule including holidays, evenings, weekends.
• Ability to use retail technology.
• Ability to maneuver around store and lift up to 30 lbs.

Responsibilities

• Engage with customers to drive sales and service using suggestive selling.
• Educate customers about loyalty programs.
• Deliver an omni-channel customer experience.
• Support store operations across sales floor, fitting room, cash wrap, and back-of-house.
• Maintain a neat and organized work center.
• Handle customer interactions professionally and courteously.
• Execute operational processes efficiently.
• Promote brand and product knowledge to customers.
• Collaborate with leadership to achieve store goals.

Skills

Good communicator

Customer-focused service

Retail experience

Problem solving

Flexible schedule availability

Retail technology adept

Lift 30 lbs (mobility)

Job description

Athleta is hiring a Brand Associate to bring the Athleta experience to life for customers in-store. You’ll educate shoppers, drive loyalty, and deliver exceptional service using an omni-channel approach across touchpoints.

You’ll collaborate with leadership to meet store goals, support sales floor, fitting room, cash wrap, and back-of-house operations, while keeping the space neat, inviting, and organized for every guest.