Store Leader: Elevate Customer Experience & Sales

knitwellgroup; Massachusetts; On-site; USD 74,000 - 75,000; Full time

Benefits offered by this job

Growth

Incentive Opportunities

Benefits

Generous Discount

Referral Incentive Program

Travel discounts

Shopping discounts

Concert discounts

Job summary

Talbots in Harwich, MA is seeking an experienced retail leader to manage a busy store environment. You will mentor staff, champion customer service excellence, and drive sales through a relationship-driven approach.

Ideal candidates bring strong leadership, a track record in specialty retail, and the ability to balance operations with the energetic selling needed to delight customers and grow the business.

Qualifications

• Strong leadership experience in specialty retail.
• Dedicated to exceptional customer service and sales growth.
• Proven ability to coach and develop a team.

Responsibilities

• Lead a team to create a hospitable environment for customers and staff.
• Coach and mentor associates to improve performance.
• Build a relationship-based selling culture to drive loyalty and sales.
• Ensure store standards, policies, and safety are upheld.
• Stay informed on fashion trends and business drivers to maximize results.
• Balance operations with selling energy to enhance customer experiences.
• Attract and identify talent for current and future roles.
• Protect assets and maintain a safe work environment.
• Ensure compliance with company policies and laws.

Skills

Leadership

Customer service

Sales

Communication

Retail experience

Tools

POS systems

Job description

Talbots in Harwich, MA is seeking an experienced retail leader to manage a busy store environment. You will mentor staff, champion customer service excellence, and drive sales through a relationship-driven approach.

Ideal candidates bring strong leadership, a track record in specialty retail, and the ability to balance operations with the energetic selling needed to delight customers and grow the business.