Customer-Centric Store Operations Leader

knitwellgroup; New Hampshire; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Merchandise discount

Incentive opportunities

Benefits packages

Job summary

Talbots in Bedford, NH is seeking an experienced store leader to drive exceptional customer service and sales performance. You will coach a diverse team, oversee daily operations, and execute floor sets, merchandising, recalls, and markdowns to uphold brand standards.

You will partner with management to maintain hospitality, compliance with policies and laws, and build lasting relationships with customers and staff.

Qualifications

• Two+ years in specialty retail with emphasis on store operations or visual merchandising.
• Customer-centric with strong service mindset to grow sales.
• Educator and mentor who inspires team members by leveraging individual strengths.
• Organized and strategic with the ability to make independent decisions in a fast-paced environment.
• Clear communicator of business information and brand initiatives.
• Ambitious, enthusiastic, and friendly; able to work with diverse teams.
• Technological aptitude to navigate POS/iPad/handheld systems.
• Able to bend, lift at least 40 lbs, and stand for extended periods.
• Flexible schedule including opening/closing shifts, weekends and holidays.
• Open availability of 40 hours per week.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences.
• Provide exceptional service to promote product and build brand relationships.
• Achieve sales and service metrics in key areas such as Clientelling/Outreach and appointments.
• Partner with the Manager to lead the team in all operations aspects.
• Plan, execute and lead floor sets, displays, recalls and markdowns.
• Educate and reinforce brand standards and company policies.
• Balance operational and selling energy with proper planning and prioritization.
• Maintain knowledge of industry trends and competitive landscape to maximize sales.
• Ensure compliance with company policies and employment laws, and foster positive relationships.

Skills

People leadership

Retail experience

Customer service

Coaching/mentoring

Communication

Organization

Tech proficiency

Physical stamina

Flexible scheduling

Tools

POS systems (iPad)

Job description

Talbots in Bedford, NH is seeking an experienced store leader to drive exceptional customer service and sales performance. You will coach a diverse team, oversee daily operations, and execute floor sets, merchandising, recalls, and markdowns to uphold brand standards.

You will partner with management to maintain hospitality, compliance with policies and laws, and build lasting relationships with customers and staff.