Store Leader: Elevate Customer Experience & KPIs

LensCrafters; Woodbury (MN); On-site; USD 67,000 - 116,000; Full time

Benefits offered by this job

Employee discounts

Bonus/commission plan

Job summary

LensCrafters in Minnesota is seeking a Store Manager to lead the team and drive store performance through exceptional Customer Service and flawless execution of the customer experience. You will train and coach staff, analyze KPIs, recruit top talent, and partner with the Doctor of Optometry to elevate patient care.

The role emphasizes safety, operational excellence, and a fun working environment. Competitive total rewards include benefits and potential bonuses; candidates with 4+ years of

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.
• College degree or equivalent is preferred.
• State licensure (if applicable) and/or ABO Certification in non-licensed states are a plus.
• LensCrafters Final Inspector Certification and related programs are preferred.
• Previous experience in customer service and retail.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Customer service

Team leadership

Training & coaching

Communication

Sales skills

Cash handling

Time management

Merchandise knowledge

Education

High School diploma or equivalent

College degree or equivalent

Job description

LensCrafters in Minnesota is seeking a Store Manager to lead the team and drive store performance through exceptional Customer Service and flawless execution of the customer experience. You will train and coach staff, analyze KPIs, recruit top talent, and partner with the Doctor of Optometry to elevate patient care.

The role emphasizes safety, operational excellence, and a fun working environment. Competitive total rewards include benefits and potential bonuses; candidates with 4+ years of