Store Leader — Elevate Customer Experience & Coaching

Vans; Franklin (VA); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Incentive potential

Job summary

Vans in the United States is seeking a Supervisor to support the store's leadership team and drive an exceptional customer experience. You will coach and develop associates, ensure operational excellence, and collaborate with the Store Manager to maximize profitability and maintain brand standards.

The role requires 1+ years in retail leadership, strong communication, and a hands-on approach to merchandising, inventory, and daily store tasks.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred; hands-on achievements valued.
• Strong communication and collaboration skills in a team setting.

Responsibilities

• Deliver high level personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures and task delegation.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Retail leadership

Customer service

Coaching

Communication

Inventory control

Retail software

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

Vans in the United States is seeking a Supervisor to support the store's leadership team and drive an exceptional customer experience. You will coach and develop associates, ensure operational excellence, and collaborate with the Store Manager to maximize profitability and maintain brand standards.

The role requires 1+ years in retail leadership, strong communication, and a hands-on approach to merchandising, inventory, and daily store tasks.