Store Leader: Drive Profit & Customer Delight

J.Crew Factory; Laguna Niguel (CA); On-site; USD 82,986,624 - 104,477,184; Full time

Benefits offered by this job

Base pay + bonus programs

Employee discount on branded products

Paid Time Off (PTO)

401(k) plan with company matching

Medical, dental, vision, and life

Discounts on entertainment, travel, &m

Job summary

J.Crew Factory in Laguna Niguel, CA seeks an Associate Manager to lead a key area of the business, drive profitability, and foster brand loyalty. You will coach teams, provide feedback, and rotate into roles to maintain operational excellence on the sales floor.

You’ll collaborate with the Store Director, recruit and train staff, and ensure exceptional customer service while supporting community engagement initiatives. This role requires 3+ years of retail management and flexible scheduling.

Qualifications

• 3+ years of full-time retail management experience
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.
• Scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Teamwork

Flexibility

Problem solving

Physical stamina

Job description

J.Crew Factory in Laguna Niguel, CA seeks an Associate Manager to lead a key area of the business, drive profitability, and foster brand loyalty. You will coach teams, provide feedback, and rotate into roles to maintain operational excellence on the sales floor.

You’ll collaborate with the Store Director, recruit and train staff, and ensure exceptional customer service while supporting community engagement initiatives. This role requires 3+ years of retail management and flexible scheduling.