Retail Assistant Manager: Lead Team & Customer Connection

J.Crew Factory; Laguna Niguel (CA); On-site; USD 29,000 - 37,000; Part time

Benefits offered by this job

Competitive base pay and bonus

Up to 60% discount on branded product

Entertainment, travel, fitness, and MB

401(k) plan with company matching

Medical and Prescription coverage

Job summary

J.Crew Factory in Laguna Niguel, CA is seeking an Assistant Manager to lead a store team, drive profitability, provide coaching, and support brand loyalty through strong customer connections. You will collaborate with leadership to adapt strategies and ensure smooth operations as needed.

You will co-manage divisions such as Visual Merchandising, Operations, HR, and Selling, recruiting and developing staff, and ensuring top-notch service while driving a collaborative store culture and community

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Passion for the brand, customers, and teams.
• Stay up to date with fashion trends.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Problem-solving skills.
• Scheduling flexibility, including nights, weekends and holidays.
• Must be able to lift at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Scheduling flexibility

Job description

J.Crew Factory in Laguna Niguel, CA is seeking an Assistant Manager to lead a store team, drive profitability, provide coaching, and support brand loyalty through strong customer connections. You will collaborate with leadership to adapt strategies and ensure smooth operations as needed.

You will co-manage divisions such as Visual Merchandising, Operations, HR, and Selling, recruiting and developing staff, and ensuring top-notch service while driving a collaborative store culture and community