Store Leader: Drive KPIs, Develop Teams & Experience

Michaels Stores; Gaithersburg (MD); On-site; USD 70,000 - 93,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Employee discounts

Job summary

The Michaels Stores in Gaithersburg, MD is seeking a Store Manager to lead a team, deliver customer experience, and meet performance goals while adhering to SOPs and company standards.

You will recruit, train, coach, and develop Team Members, supervise operations across departments, and act as MOD. The role requires 5+ years retail with 2+ years in supervision; evenings and weekends required. Benefits include 401(k) match, health coverage, and employee discounts.

Qualifications

• 5+ years of retail experience with focus on inventory, merchandising, and customer service.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, ensuring SOP compliance and company standards.
• Deliver sales and KPI targets in line with annual objectives; manage team to achieve goals.
• Lead the execution of the customer brand promises and shrink/safety programs.
• Staff the store with qualified Team Members: hire, train, observe, coach, and manage performance.
• Serve as Manager on Duty (MOD) and maintain cross-trained store operations across departments.
• Interact with customers and colleagues professionally; model company values.

Skills

Retail leadership

Inventory management

Merchandising

Customer service excellence

Tools

SOPs compliance

Job description

The Michaels Stores in Gaithersburg, MD is seeking a Store Manager to lead a team, deliver customer experience, and meet performance goals while adhering to SOPs and company standards.

You will recruit, train, coach, and develop Team Members, supervise operations across departments, and act as MOD. The role requires 5+ years retail with 2+ years in supervision; evenings and weekends required. Benefits include 401(k) match, health coverage, and employee discounts.