Store Leader: Drive Team Performance & Experience

Michaels; San Francisco (CA); On-site; USD 80,000 - 107,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

The Michaels Companies Inc. in San Leandro, CA is hiring a Store Manager to lead and manage all store operations, drive customer experience, and deliver sales and KPI objectives. You will supervise a diverse team, implement SOPs, and ensure brand promises are executed within budget.

Responsibilities include staffing, coaching, performance management, and serving as Manager on Duty. This role requires 5+ years retail experience and 2+ years supervising a team, with strong inventory,

Qualifications

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, including adherence to SOPs and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI's
• Lead the execution of our customer brand promises.
• Implement and lead the shrink and safety programs to deliver goals
• Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
• Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others
• Serve as Manager on Duty (MOD)
• Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production

Job description

The Michaels Companies Inc. in San Leandro, CA is hiring a Store Manager to lead and manage all store operations, drive customer experience, and deliver sales and KPI objectives. You will supervise a diverse team, implement SOPs, and ensure brand promises are executed within budget.

Responsibilities include staffing, coaching, performance management, and serving as Manager on Duty. This role requires 5+ years retail experience and 2+ years supervising a team, with strong inventory,