Store Leader: Drive KPIs & Customer Experience

Michaels Stores; Columbus (OH); On-site; USD 60,700 - 81,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels Stores in Columbus, OH is seeking a Store Manager to lead and develop a high-performing team, deliver a great customer experience, and achieve store KPIs within budget.

You will hire, coach, and manage staff, enforce SOPs and brand standards, and drive sales, shrink control, and safety programs while maintaining a positive store environment.

The role requires 5+ years of retail experience and 2+ years supervising a diverse team; on-site hours include nights and weekends.

Qualifications

• 5+ years of retail experience including inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store while ensuring SOPs and company policies are followed.
• Deliver sales and KPI targets in line with performance objectives.
• Lead the execution of the brand promises and safety programs.
• Staff the store, hire and train team members, and manage performance and development.

Skills

Leadership

Team management

Customer service

Performance management

Job description

Michaels Stores in Columbus, OH is seeking a Store Manager to lead and develop a high-performing team, deliver a great customer experience, and achieve store KPIs within budget.

You will hire, coach, and manage staff, enforce SOPs and brand standards, and drive sales, shrink control, and safety programs while maintaining a positive store environment.

The role requires 5+ years of retail experience and 2+ years supervising a diverse team; on-site hours include nights and weekends.