Store Leader: Drive Guest Experience & Team Growth

Smoothie King; Richmond (IN); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Smoothie King in Richmond, IN seeks a General Manager to lead a store team and deliver exceptional guest experiences. You will hire and develop staff, manage daily operations, and ensure brand standards while driving profitability through effective planning and leadership.

As the role evolves, you will embrace new challenges, analyze KPIs, maintain food safety compliance, and promote local marketing initiatives to support growth and an active healthy lifestyle mission.

Qualifications

• High school diploma required. Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
• Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills - you are energized by working with people.
• Act with integrity, honesty, and knowledge that promotes our culture, values, and mission
• Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Responsabilités

• Enthusiastically hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.)
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.

Connaissances

Leadership

Interpersonal skills

Customer service orientation

Integrity

Time management

Communication

Formation

High school diploma

Associate or bachelor’s degree in business/hospitality

Outils

Microsoft Excel

Scheduling software

Description du poste

Smoothie King in Richmond, IN seeks a General Manager to lead a store team and deliver exceptional guest experiences. You will hire and develop staff, manage daily operations, and ensure brand standards while driving profitability through effective planning and leadership.

As the role evolves, you will embrace new challenges, analyze KPIs, maintain food safety compliance, and promote local marketing initiatives to support growth and an active healthy lifestyle mission.