Store Leader, Nashville

On Inc.; Nashville (TN); On-site; USD 101,000 - 106,000; Full time

Benefits offered by this job

11 paid US holidays

Store closure on Christmas Day and New

New Year

Product perks

Job summary

ON.com LLC in Nashville seeks a Store Leader to own the fan experience and store P&L. You will drive commercial results, curate premium customer journeys, and lead a high-performing team with a culture of empathy and accountability.

You will orchestrate community engagement, in-store merchandising, and training to deliver WOW in every interaction. You bring 6+ years in premium retail leadership, data-driven decision making, and a hands-on approach to hiring, coaching, and developing talent in a

Qualifications

• 6+ years of retail leadership or business management experience.
• Experience with premium, community-focused brands.
• Strong customer-centric and data-driven approach.
• Excellent emotional intelligence and people management.

Responsibilities

• Oversee store operations and premium customer experience.
• Drive commercial results and optimize product mix.
• Lead and develop a high-performing team, with strategic hiring.
• Plan and deliver training programs to enable WOW customer journeys.
• Partner on community engagement to energize local brand.

Skills

Leadership

Customer-centric operations

Data-driven decision making

Emotional intelligence

Team development

Hiring and coaching

Job description

In Short:As the Store Leader, you are the strategic visionary and business owner for your store, ensuring every fan interaction delivers a moment of WOW. You are accountable for the entire store ecosystem, from driving commercial results to strategically positioning the store in the market by blending a community-driven environment with an individualized, elevated customer experience.Reporting to the Area Leader on the Retail team, you will move the business forward with an entrepreneurial spirit, ensuring that premium standards are maintained in every detail of the store's operations and fan journey.Your Mission:Act as the ultimate owner of the internal and external fan experience, instilling a relationship-first mindset and ensuring the capture of customer data is a critical behavior for future successCreate business strategies that drive operational excellence, profitability, and team productivityPartner and execute a comprehensive community engagement program that drives local brand energy while maintaining an individualized and elevated premium experienceSet the bar for excellence as the final point of accountability for attention to detail, overseeing in-store visual merchandising, product mix and premium operational execution across the floorLead and build an effective team by prioritizing strategic hiring for culture and skill add, coaching emerging leaders, and delegating authority to empower autonomy and accountabilityDemonstrate deep empathy and emotional intelligence, taking concrete steps to alleviate challenges and support the holistic well-being of the teamPlan and oversee training facilitation programs that equip the team to deliver the WOW and master all operational management topicsYour Story:You bring 6+ years of experience in retail leadership or business management within a premium, community-focused, or high-growth global brandYou are an expert in customer-centric operations, with a deep understanding of how to leverage data and individual connections to build long-term brand loyaltyYou exhibit high emotional intelligence and composure, showing a genuine concern for team dynamics and a professional commitment to empathetic leadershipYou have an entrepreneurial mindset, with experience identifying root-cause improvements and taking full ownership of business outcomes in a dynamic environmentYour Team:Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.Total RewardsTypical cash compensation range for this position inclusive of base + bonus based on store performance: $100,800 -106,400/yr. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with an industry leading PTO package, and competitive 401k program. Additional perks and benefits include: 11 paid US holidays, store closure on Christmas Day and New Year, and a plethora of product perks!