Store Leader: Customer Ops & Growth

Gap; Irvine (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Merchandise discount 50% off

Paid Time Off

Volunteer hours

401(k) with match

Employee stock purchase plan

Health benefits

See more benefits

Job summary

Gap in Irvine, CA is seeking an Assistant Manager who sets the tone for the store and leads a team to deliver a best-in-class customer experience. You will drive profitable sales through customer-centric operations, merchandising, and talent development, collaborating with leadership to coach and grow Leads, Experts and Brand Associates.

Responsibilities include coaching teams, implementing action plans to maximize efficiency, and ensuring compliance with SOPs while leveraging omni-channel

Qualifications

• 1-3 years of retail management experience.
• High school graduate or equivalent.
• Good communicator with customers and teams.
• Thrives in a fast-paced retail environment.
• Driven by metrics to meet business goals.
• Flexible schedule including holidays, evenings, weekends.
• Able to utilize retail technology.
• Able to lift up to 30 pounds.

Responsibilities

• Drive store sales and profitability through customer focus and product operations.
• Recruit, hire and develop Brand Associates and Experts.
• Own assigned area of responsibility and execute action plans.
• Lead Service Leader duties and ensure SOPs are followed.
• Represent the brand and monitor retail landscape and competition.
• Promote community involvement and omnichannel experience.
• Ensure compliance with standards and policies.

Skills

Communication

Customer service

Team leadership

Retail technology

Flexibility

Education

High school diploma or equivalent

Tools

POS systems

Job description

Gap in Irvine, CA is seeking an Assistant Manager who sets the tone for the store and leads a team to deliver a best-in-class customer experience. You will drive profitable sales through customer-centric operations, merchandising, and talent development, collaborating with leadership to coach and grow Leads, Experts and Brand Associates.

Responsibilities include coaching teams, implementing action plans to maximize efficiency, and ensuring compliance with SOPs while leveraging omni-channel