Store Leader: Customer-First Growth Driver

World Market; Denver (CO); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Shopping discount

Wellness resources

Recognition programs

Career training

Benefits package (Medical, Dental, VSP

Job summary

World Market in Denver is seeking an experienced retail leader to drive a customer-first culture and oversee daily operations. You will guide engagement, brand values, and loyalty initiatives while analyzing trends to seize opportunities.

The role calls for coaching, staffing, and performance management to grow a high-performing team and ensure exceptional store experiences. Evening/weekend availability is expected in a fast-paced setting.

Qualifications

• Proven leadership experience in a fast-paced specialty retail environment.
• Strong communication and coaching skills with ability to de-escalate customer situations.
• Ability to plan, prioritize, and execute daily tasks and store initiatives.
• Minimum of 2+ years of leadership experience in retail.
• Willingness to work nights, weekends, and holidays as needed.
• Able to stand for extended periods and lift up to 40 lbs.

Responsibilities

• Model and lead a customer-first selling culture.
• Analyze business trends using reports to identify opportunities and take action.
• Maintain World Market culture and values.
• Plan for and execute daily store tasks and manager-approved duties.
• Recruit, develop, and retain a high-performance team aligned with company values through training and recognition.
• Utilize company tools to educate and validate team execution of key functions.
• Maintain Loss Prevention policies and inventory initiatives.
• Support a safe work environment through ongoing safety training and accountability.

Skills

Leadership experience

Customer experience

Operational results

Effective communication

Coaching

De-escalation

Planning & prioritizing

Sense of urgency

Attention to detail

Creative problem solving

Decision making

Delegation

Execute priorities

Flexible scheduling

Physical stamina

Team development

Job description

World Market in Denver is seeking an experienced retail leader to drive a customer-first culture and oversee daily operations. You will guide engagement, brand values, and loyalty initiatives while analyzing trends to seize opportunities.

The role calls for coaching, staffing, and performance management to grow a high-performing team and ensure exceptional store experiences. Evening/weekend availability is expected in a fast-paced setting.