Store Leader - Customer Experience & Team Growth

Carters Inc.; Town of Canton (NY); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Employee discount 30%

Referral bonuses

Education program

Job summary

Carter’s is hiring an Assistant Store Manager to be the first face of the brand for families in Canton, NY. You will lead a team on the sales floor, model strong service standards, and help drive revenue through effective merchandising and KPI-driven actions.

You’ll coach staff, manage schedules, and support the Store Manager in recruiting, training, and daily operations. A customer-first mindset and basic computer skills are essential.

Qualifications

• Minimum of 1 year of retail or related management experience.
• Strong leadership and customer service skills.
• Proficiency with basic computer tools and store systems.

Responsibilities

• Execute workforce management to ensure a customer-focused sales floor.
• Welcome customers and provide product guidance on styles and benefits.
• Foster an inclusive environment for employees and customers.
• Coach others to maintain service standards and omnichannel experience.
• Analyze business performance and drive KPIs with the team.
• Assist Store Manager in recruiting, training, and developing the team.
• Plan merchandising standards and promotional activities.
• Support loss prevention and operational controls.

Skills

Retail management

Leadership

Customer service

Communication

Proficient computer skills

Team building

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter’s is hiring an Assistant Store Manager to be the first face of the brand for families in Canton, NY. You will lead a team on the sales floor, model strong service standards, and help drive revenue through effective merchandising and KPI-driven actions.

You’ll coach staff, manage schedules, and support the Store Manager in recruiting, training, and daily operations. A customer-first mindset and basic computer skills are essential.