Store Leader: Customer Experience & KPI Driver

Michaels of Canada; Bay Shore (NY); On-site; USD 80,000 - 107,000; Full time

Benefits offered by this job

401(k) with employer match

Medical/dental/vision coverage

Employee discounts

Tuition assistance

Job summary

The Michaels Companies in Bay Shore, NY is seeking a Store Manager to lead a team and drive exceptional customer experiences while meeting sales and KPI targets.

You will oversee daily operations, ensure adherence to SOPs and company programs, hire and coach staff, manage performance, and act as Manager on Duty. Strong leadership, inventory control, and a willingness to work nights, weekends and early mornings are essential. This is a key leadership role in a large retail network.

Qualifications

• 5+ years of retail experience, including inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, including adherence to SOPs and Company programs to ensure compliance to applicable laws and requirements; hold team accountable for store conditions and results
• Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI's
• Lead the execution of our customer brand promises.
• Implement and lead the shrink and safety programs to deliver goals
• Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
• Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others
• Serve as Manager on Duty (MOD)
• Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Team leadership

Inventory management

Customer service

Staff training

Job description

The Michaels Companies in Bay Shore, NY is seeking a Store Manager to lead a team and drive exceptional customer experiences while meeting sales and KPI targets.

You will oversee daily operations, ensure adherence to SOPs and company programs, hire and coach staff, manage performance, and act as Manager on Duty. Strong leadership, inventory control, and a willingness to work nights, weekends and early mornings are essential. This is a key leadership role in a large retail network.