Retail Store Manager: Lead Team, Elevate Customer Experience

Michaels of Canada; Town of Hempstead (NY); On-site; USD 80,000 - 107,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

The Michaels Companies Inc. in Levittown, NY is seeking a Store Manager to lead and develop a team, drive customer experience, and deliver results in a busy retail environment.

You will coach staff, manage operations, and ensure adherence to SOPs and company programs. This role requires 5+ years of retail experience with 2+ years of supervisory responsibility; you will be the Manager on Duty, overseeing inventory, merchandising, safety, and KPI achievement.

Qualifications

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, including adherence to SOPs and Company programs to ensure compliance to applicable laws and requirements; hold team accountable for store conditions and results.
• Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI's.
• Lead the execution of our customer brand promises.
• Implement and lead the shrink and safety programs to deliver goals.
• Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development
• Serve as Manager on Duty (MOD)
• Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Leadership

Team management

Customer service

Job description

The Michaels Companies Inc. in Levittown, NY is seeking a Store Manager to lead and develop a team, drive customer experience, and deliver results in a busy retail environment.

You will coach staff, manage operations, and ensure adherence to SOPs and company programs. This role requires 5+ years of retail experience with 2+ years of supervisory responsibility; you will be the Manager on Duty, overseeing inventory, merchandising, safety, and KPI achievement.