Store Leader - Customer Experience & Growth

Carters Inc.; Saugus (MA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health benefits

30% employee discount

Paid time off

Holidays

Job summary

Carter’s is seeking an Assistant Store Manager in Saugus, MA to be the first face of the brand for growing families. You’ll lead by example, coach the team, and ensure outstanding customer service while promoting our baby essentials and school readiness products.

Join a company that values development, inclusivity, and work-life balance. The role includes schedules that fit your life, a 30% employee discount, health benefits, PTO, and opportunities for growth within Carter’s brands.

Qualifications

• Minimum of 1 year of retail or related management experience.
• A high school diploma or GED is required.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Coach others to success while maintaining service standards and omnichannel experience.
• Analyze business performance and communicate KPIs with the team to drive results.
• Assist the Store Manager in recruiting, hiring, training, and developing the store team.
• Plan and report on tasks and financial results using company tools.
• Collaborate with the Store Manager on merchandising standards, promotions, and product placement.
• Reduce loss through customer service and operational controls.

Skills

Leadership

Customer engagement

Scheduling

Coaching

Communication

Tech skills

Team building

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s is seeking an Assistant Store Manager in Saugus, MA to be the first face of the brand for growing families. You’ll lead by example, coach the team, and ensure outstanding customer service while promoting our baby essentials and school readiness products.

Join a company that values development, inclusivity, and work-life balance. The role includes schedules that fit your life, a 30% employee discount, health benefits, PTO, and opportunities for growth within Carter’s brands.