Store Leader - Customer Experience & Growth

PLS; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Advancement opportunities

Ongoing training

Job summary

PLS in Durham, NC is seeking an Assistant Store Manager to lead the team, deliver outstanding customer service, and help meet store goals and policies. This role performs CSR duties when needed and supports the Store Manager in daily operations.

Candidates should have at least one year of management experience in hospitality, financial services, retail, or related fields, strong communication, and the energy to work flexible hours.

Qualifications

• A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant
• Ability, willingness, and confidence to engage with customers
• Ability to develop positive relationships with customers
• Strong desire to exceed company initiatives and inspire excellence in a team
• Excellent communication and presentation skills
• High-energy, collaborative management experience
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Analyzing financial statements and trends to increase and maximize sales
• Marketing within the community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Assisting the Store Manager with managing schedule, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Job description

PLS in Durham, NC is seeking an Assistant Store Manager to lead the team, deliver outstanding customer service, and help meet store goals and policies. This role performs CSR duties when needed and supports the Store Manager in daily operations.

Candidates should have at least one year of management experience in hospitality, financial services, retail, or related fields, strong communication, and the energy to work flexible hours.