Store Leader: Customer Experience & Sales Growth

PLS; Gastonia (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is seeking an Assistant Store Manager in Gastonia, NC, to lead a team and ensure outstanding customer service while meeting store goals and operational objectives. The role involves supporting the Store Manager in day-to-day operations and directing team activities in their absence.

The ideal candidate has at least one year of management experience in retail or service industries, strong communication skills, and a customer-focused mindset.

Qualifications

• Minimum of one year management experience in hospitality, financial services, retail, or restaurant.
• Ability to engage confidently with customers.
• Ability to develop positive relationships with customers.
• Strong desire to exceed company initiatives and inspire excellence.
• Excellent communication and presentation skills.
• High-energy, collaborative management experience.
• Professional appearance and demeanor.
• Flexible hours including mornings, evenings, weekends and holidays.
• English fluency is required; bilingual English/Spanish is a plus.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again.
• Establishing a strong customer service culture within the store.
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives.
• Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations.
• Ensuring compliance with federal, state, and local regulations.
• Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures.
• Analyzing financial statements and trends to increase and maximize sales.
• Marketing within the community to increase market share and store revenues.
• Resolving customer complaints for increased customer satisfaction.
• Assisting the Store Manager with managing schedule, cash, and store audits.
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Skills

Management experience

Customer engagement

English fluency

Communication skills

High-energy leadership

Job description

PLS is seeking an Assistant Store Manager in Gastonia, NC, to lead a team and ensure outstanding customer service while meeting store goals and operational objectives. The role involves supporting the Store Manager in day-to-day operations and directing team activities in their absence.

The ideal candidate has at least one year of management experience in retail or service industries, strong communication skills, and a customer-focused mindset.