Store Leader & Customer Experience Coach

O'Reilly Auto Parts; Johnstown (OH); On-site; USD 15,153 - 23,419; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions Start

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Paid Time Off

Flexible Spending Account (FSA)

Job summary

O’Reilly Auto Parts in Ohio is seeking an Assistant Store Manager to support the Store Manager in sales, service, and store operations. This role leads the team in delivering outstanding customer experiences and ensures efficient store performance, including staffing, training, and large-day-to-day tasks.

The position emphasizes coaching, hiring support, and adherence to company policies, with bilingual candidates encouraged.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.

Responsibilities

• Lead the store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and execute related sales programs.
• Ensure staffing during peak hours and support the Store Manager in coaching team members.
• Assist in recruiting, interviewing, and selecting qualified team members.
• Ensure phone coverage follows company policy and process orders and transfers promptly.
• Oversee returns, refunds, and exchanges with accuracy and courtesy.
• Ensure all merchandise is invoiced before leaving the store and door-to-door processes run smoothly.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Education

Certified Parts Professional Certification

ASE Certification

Job description

O’Reilly Auto Parts in Ohio is seeking an Assistant Store Manager to support the Store Manager in sales, service, and store operations. This role leads the team in delivering outstanding customer experiences and ensures efficient store performance, including staffing, training, and large-day-to-day tasks.

The position emphasizes coaching, hiring support, and adherence to company policies, with bilingual candidates encouraged.