Store Leader & Customer Experience Coach

Boot Barn; Dayton (OH); On-site; USD 52,000 - 66,000; Full time

Job summary

Boot Barn, a western lifestyle retailer, is seeking a Store Manager in Dayton, OH to lead store partners and drive sales while delivering exceptional customer service. You will supervise staffing, training, merchandising, and operational procedures to meet company standards and goals.

You will coach the team on product knowledge, payroll planning, and loss prevention, while maintaining a welcoming, high-performance environment that reflects Boot Barn’s values and community focus.

Qualifications

• Lead store teams to deliver a service & selling culture.
• Coach partners on product knowledge and store procedures.
• Plan staffing and payroll to meet business needs.

Responsibilities

• Lead store partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
• Implement and uphold an environment of continuous learning by exhibiting expert-level product knowledge across all categories and developing a training plan for each store partner to achieve full competency in all product categories such as western boots, work boots, denim, hats and add-ons.
• Assess and communicate localized customers’ needs to District Manager.
• Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
• Review sales goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence.

Skills

Leadership

Customer service

Training

Staff scheduling

Job description

Boot Barn, a western lifestyle retailer, is seeking a Store Manager in Dayton, OH to lead store partners and drive sales while delivering exceptional customer service. You will supervise staffing, training, merchandising, and operational procedures to meet company standards and goals.

You will coach the team on product knowledge, payroll planning, and loss prevention, while maintaining a welcoming, high-performance environment that reflects Boot Barn’s values and community focus.