Store Leader: Customer Experience & Sales Coach

Boot Barn; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Boot Barn in Columbus, OH is seeking a Store Manager to lead a team, drive sales, and deliver outstanding customer service on the sales floor and behind the scenes. You will mentor partners, manage daily operations, and uphold our commitments to community and customers.

As a Store Manager you will partner with district leadership to optimize staffing, inventory, and training, while building strong customer relationships and ensuring brand standards across the store.

Responsibilities

• Lead store partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
• Implement and uphold an environment of continuous learning by exhibiting expert-level product knowledge across all categories and developing a training plan for each store partner to achieve full competency in all product categories such as western boots, work boots, denim, hats and add-ons.
• Assess and communicate localized customers’ needs to District Manager.
• Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
• Review sales goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
• Ensure adequate staffing to meet the changing business needs and payroll expenses.
• Adapt to changing business needs and procedures; adjust store schedule as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with all appropriate District, Region and Store Support Center partners.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments adhere to all Company visual presentation guidelines. Additionally, ensure all store partners are educated/trained on these guidelines.
• Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
• Partner with District Manager to plan and execute successful experiential volume driving events, including outreach to the local community/market.
• Ensure the store leadership team understands and embraces their specific roles per the store’s specific leadership matrix.
• Complete all opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
• Additional duties as assigned by Store Manager, District Manager or Store Support Center partners.

Job description

Boot Barn in Columbus, OH is seeking a Store Manager to lead a team, drive sales, and deliver outstanding customer service on the sales floor and behind the scenes. You will mentor partners, manage daily operations, and uphold our commitments to community and customers.

As a Store Manager you will partner with district leadership to optimize staffing, inventory, and training, while building strong customer relationships and ensuring brand standards across the store.