Store Leader & Customer Experience Champion

Grocery Outlet Inc.; Rockville (VA); On-site; USD 29,000 - 34,000; Full time

Job summary

Grocery Outlet Inc. is seeking a Store Lead to create a welcoming environment and ensure our store or department operates at the highest standard of quality and service. You will bridge store management and the team, mentoring associates and handling hands-on tasks with a positive, can-do attitude.

The role covers inventory control, merchandising, team support, and delivering exceptional customer service. Reports to the Store Manager and requires strong communication and leadership under

Qualifications

• High school diploma, GED, or equivalent preferred.
• Previous grocery or retail experience required. 2–5 years preferred.
• Flexible schedule to meet business needs.
• Excellent verbal, written, and listening communication skills.

Responsibilities

• Lead and develop the store team to maintain harmony and productivity.
• Monitor workflow, coverage, and timely task completion.
• Enforce company policies to ensure a safe, positive environment for customers and employees.
• Drive sales through strategic merchandising, pricing execution, and operational excellence.
• Oversee inventory, receiving, stocking, and store cleanliness.

Skills

Customer service

Team leadership

Communication

Problem solving

Education

High school diploma or GED

Tools

Pallet jack

Forklift

Job description

Grocery Outlet Inc. is seeking a Store Lead to create a welcoming environment and ensure our store or department operates at the highest standard of quality and service. You will bridge store management and the team, mentoring associates and handling hands-on tasks with a positive, can-do attitude.

The role covers inventory control, merchandising, team support, and delivering exceptional customer service. Reports to the Store Manager and requires strong communication and leadership under