Store Leader, Operations & Guest Experience

Stand Out For Good, Inc.; Riverton (UT); On-site; USD 42,000 - 66,000; Full time

Job summary

Stand Out For Good, Inc. is seeking an Assistant Store Leader of Operations to support the Store Leader in achieving all store goals through exceptional guest service, sales results, and efficient operations.

You will lead by example, coach teams, and maintain a clean, well-organized environment to maximize guest satisfaction and financial performance. The role emphasizes relationship building, product knowledge sharing, and developing top talent within the store, with a focus on training new

Qualifications

• Retail management experience required.
• Must be able to lift and move up to 30 lbs.
• Strong guest-service orientation.
• Excellent communication and leadership skills.

Responsibilities

• Fosters a guest-focused team environment through driving volume and anticipating guest needs.
• Achieves excellent guest service by role-modeling company service standards.
• Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention.
• Holds self and associates accountable for achievement of financial results and performance standards.
• Manages conflict and coaches by applying company’s recommended processes, standards and guidelines.
• Empowers and involves associates in decision-making processes.
• Receives feedback and fosters dialog around solutions.
• Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results.
• Fosters team commitment through support, relationship building, and recognizing individual contributions.
• Leads by managing through change and adversity.
• Makes recommendations on hiring, promotions, and terminations of team members based on performance.
• Consistently meets or exceeds store and individual goals and contributes to the store’s overall goals.
• Engages our guests and make their shopping experience exceptional!
• Co-Leads floor sets/refresh management
• Manages and oversee scheduling
• Manages back of house organization
• Manages shipment and product prep process (steaming, hanging etc.)
• Plans and manages merchandise markdown process
• Manages supply orders, maintenance & cleaning
• Manages Inventory/Damages
• Audits and manage banking & loss prevention systems
• Trains new associates on operational processes
• Co-manages payroll and responsible for store’s financial performance
• Responsible for decisions regarding store operations and planning
• Controls workflow through successful planning and delegation
• Executes task directives within designated time frames
• Completes opening/closing procedures
• Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets
• Communicates effectively with executive team.
• Must be able to lift & carry heavy boxes (up to 30 lbs)

Skills

Guest Service

Team Leadership

Operations Management

Loss Prevention

Merchandising

Scheduling

Employee Development

Education

Bachelor’s Degree preferred

Job description

Stand Out For Good, Inc. is seeking an Assistant Store Leader of Operations to support the Store Leader in achieving all store goals through exceptional guest service, sales results, and efficient operations.

You will lead by example, coach teams, and maintain a clean, well-organized environment to maximize guest satisfaction and financial performance. The role emphasizes relationship building, product knowledge sharing, and developing top talent within the store, with a focus on training new